Payment & Shipping

PAYMENT

All prices are in NZD and include 15% GST.

We accept payment by:

  • Visa or Mastercard
  • PayPal Account
  • Bank Deposit
  • Gift Voucher

Payment on pickup: 
You may also choose to purchase online and then pick up your item/s from our Petone store.

In store we accept payment by:

  • Cash
  • Eftpos
  • Credit Card
  • Gift Voucher

If you choose to pick up your order in store please note that your payment must be showing in our account before you pick up, which may mean making your bank deposit payment the day before you pick up. If you have any doubt that your payment will clear before you pick up please pay in store instead. In store we accept payment by cash, Eftpos or credit card (Visa or MasterCard). Unfortunately we are unable to release your order to you unless we have received your payment.

Credit Card and PayPal Account payments are instant and will therefore allow you to pick up the same day.

Unpaid orders will be held for 7 days before being returned to stock. If you need extra time to pick up please contact us and we will hold your order for you.

SHIPPING

We always aim to dispatch as soon as possible. This is often the same day if we receive your payment before midday (excluding weekends and public holidays). The couriers do change their pickup timetable from time to time and sometimes we run out of time to complete last minute orders. If you need your item dispatched asap it would pay to ring us and check that it can be prepared intime. We send you an email to let you know when your order has been dispatched. For couriered orders the dispatch email will in most cases also include a tracking number.

Shipping is calculated on the checkout page before you submit your order.

Fastway Couriers (our preferred method)
Due to the delicate nature of many of our products we prefer to send items via courier. We use Fastway Couriers who deliver between 7am and 5pm Monday to Friday.

Delivery Times:
North Island Towns: 1-2 Business Days
South Island Towns: 2-3 Business Days
RD Delivery: Add 1-2 Business Days (a surcharge will apply)

Please be aware that there are occasionally delays that are beyond our control. If you have concerns please contact us and we will chase it up for you!

We will email you a Shipping Notification with a tracking number when your order is ready to be dispatched. 

NZ Post (small items only)
We are able to send small items via NZ Post. Unfortunately delicate items, large items and machines are not suitable to send this way. Items sent via NZ Post are untracked. Unfortunately, once dispatched there is no way to track items sent using this method and this will be at your own risk. If you are concerned about the safety of your item we recommend that you choose the Courier delivery method.

Delivery Times:
North Island Towns: 1-2 Business Days
South Island Towns: 2-3 Business Days
Rural Delivery: May take longer  

Please note that these are NZ Post's delivery targets only and occasionally may take longer.

RD Delivery
Please note that Courier deliveries to RD addresses are handed on to the local rural delivery provider, and there is a fee charged by the courier for this service. The surcharge is currently $5.50 (in addition to the standard delivery fee).

Many small towns are classed as RD addresses by the courier companies. Please check your address here to see if it is classified as RD by Fastway Couriers.

NZ Post will deliver small letter sized items to most RD addresses for no extra cost, however many delicate items and all large items including machines are not suitable for delivery by Post and therefore must be sent by Courier.

If you have an RD address and would like to avoid the Courier surcharge please provide a non-RD address for delivery.

PLEASE NOTE: if you have entered an RD Delivery Address but have not selected an RD Delivery Option, THEN - For items $40 or less we will just send via NZPost untracked. For items over $40 we will contact you for the correct payment before we dispatch. We do this because the couriers will still charge us for the RD surcharge.

DELIVERY RATES (Prices are subject to frieght company updates)

 

 Small Orders
(small bag)

Medium Orders
(medium bag)
Large Orders 
(large bag or medium box)
Large Items & Machines (charged per item) 
Wellington Courier $3.00 $4.00 $5.00 $5.00
North Island Courier* $3.00 $4.00  $8.50  $15.00 
RD North Island Courier $8.50  $9.50  $14.00  $20.50 
South Island Courier  $3.00  $4.00  $8.50  $25.00 
RD South Island Courier  $8.50  $9.50  $14.00  $30.50 
NZ Post Untracked  $3.00  $4.00  NA  NA 
Pickup from Petone Store  FREE  FREE  FREE  FREE 

*Excludes Waiheke Island which is classified as an RD location by Fastway Couriers.

INTERNATIONAL SHIPPING

We do ship internationally and can complete all export documentation for you. There are 3 or 4 shipping options so if you are interested please contact us for the best shipping option.

LAYBY

Yes we do offer purchase by layby! Laybys require a 10% non-refundable deposit which covers our costs if you choose to cancel the layby at any point. We are flexible when it comes to the length of your layby as well as the size and frequency of your payments so please let us know your preferences at the time of setting up your layby agreement and we will do our best to accommodate. You may make layby payments in store by cash, Eftpos or credit card, by bank deposit, or by credit card over the phone. We email you an updated Layby Schedule when we receive a payment so that you can keep track of your payments. To discuss or start a layby please contact us directly.