Sewing Machine & Overlocker Servicing
It is great to be finally able to purchase online again - but please be aware before you place your order that the couriers throughout the country are experiencing large delays of anything of 2/3 days upto 2 weeks. The Covid-19 protocals for contactless pickup/delivery and physical distancing in the workplace has significantly slowed down the whole process. This will improve over the next few weeks - but if you need something urgently or do not want to wait, please consider not purchasing until Level 1. Once we have dispatched your order we have no control over the courier delivery. Please be patient and we will update this message as things improve.
Our technician has moved out of town, so we are not taking machines for full servicing.
If it is something simple (ie tension issues or threading issues) our staff may be able to fix it on the spot for you. The cost for this is $25 and if any parts are required, they will be charged on top of this fee.
If you have purchased a machine from us and are having issues with it, please let us know. We will talk you through troubleshooting the issue and if we believe it needs a repair under warranty, we will refer you to your closest service agent.